Why myCondoBooks?
Q. What can I use the site for? Top

A: myCondoBooks makes managing your association online easy and efficient. You can use the site to manage contact
  information, incomes, and expenses, communicate with unit owners, maintain your association budget, and more.
  You can also use it to search for service providers in your area.

Q. I am tired of managing all unit owners’ incomes and expenses, and I can only do so much with a
  spreadsheet. What do I do? Top

A: myCondoBooks manages all contact information of units; captures past, present and overdue incomes; and
  tracks unit owner fees and service expenses. This online tool creates a secure location for all necessary information
  and files.

Q. I am tired of asking my treasurer where all our condo fees are going. What do I do? Top

A: As a unit owner you will be able to view the current balance of your condo association budget, and past and present
  expenses. You can easily view where your fees are being spent, and feel confident that your fees are being
  spent wisely.

Q. It is difficult to collect fees from all unit owners in a timely fashion. What should I do? Top

A: With our online tool, all unit owners can log in and view all unit incomes. This creates transparency in the income
  system such that all unit owners are aware of any late incomes. A system that records every income date will
  encourage unit owners to pay on time.

Q. I am a treasurer for a very small homeowner association and we manage our association
  ourselves. Is this the right program for me? Top

A: Yes! The basic plan was designed specifically for small homeowner/condo associations. The user-friendly, intuitive
  system is perfect for those looking for a quick and easy way to better manage their small associations. In fact,
  myCondoBooks was started by a treasurer of a small condominium association who was tired of letting the task of
  managing his condo association’s accounts take over his life.

Q. I am able to manage everything for my association by using spreadsheets. How is this better? Top

A: myCondoBooks will make your job a lot easier. When all the information is stored on spreadsheets it is not
  easily accessible to unit owners involved. An uninformed unit owner could miss an income or become concerned
  where his or her fees are going every month. The transparency created by myCondoBooks provides better
  communication and shorter, more efficient meetings. You can also be confident that all the information, and
  documents uploaded are secure.

Pricing
Q. How does your 30-day free trial work? Top

A: You can try out myCondoBooks free, for 30 days. Choose your plan and simply create an account. You will have
  completely free access for 30 days. If you like the service (we hope you do) just continue using it and you will be
  charged monthly, as you go. If you do not like myCondoBooks, simply cancel your account before your 30 day
  free-trial ends and you won’t be charged at all.

Q. Do I have to sign a long term contract? Top

A: No. myCondoBooks is a pay-monthly-as-you-go service. There are no long term contracts or commitments on
  your part. You may cancel your account at any time.

Q. How can I pay for a myCondoBooks pro or premium account? Top

A: All payments are processed securely through PayPal. You may choose to fund your payment with your regular
  PayPal account balance or through a major credit card (including Visa, MasterCard, American Express, and
  Discover). It is not necessary to create a PayPal account in order to pay through PayPal.

Q. Can I pay annually instead of monthly? Top

A: Yes! You can save 10% by signing up for a yearly plan, as opposed to a pay-as-you-go monthly plan.

Q. Can I cancel my account at any time? Top

A: Yes. myCondoBooks is a pay-as-you-go service. You can upgrade, downgrade, or cancel at any time. If you
  cancel, you will be billed for the current month, but will not be billed again. We do not offer partial refunds.

Privacy
Q. Is my information safe and secure? Top

A: All information entered on the site is completely secure. Only association members – treasurers and unit owners
  – are able to log in and view their association data.

Q. Can anyone view and modify our association's information? Top

A: Only association members – treasurers and unit owners – are able to log on and view their association data.
  The appointed administrator or treasurer may modify the information, and the unit owners only have access to view
  the data.

Service Providers
Q. As a service provider, how do I benefit by being in the directory? Top

A: Condo and homeowner associations are always in need of services. As a registered member, you will be easily
  accessible to associations. It is free to register and to be part of the directory. The association will have access to
  service providers experienced in working with condos and homeowner associations, and you will gain more
  awareness and generate more business. It’s a win-win!

Q. What if my service provider is not listed in the directory? Top

A: You can very easily add your own service provider. Or better yet, you can call your service provider and ask them
  to be part of this service. That way they will be in the directory for other association owners to find and use their
  services.

Something Else
Q. How do I contact you? Top

A: You can easily contact us via phone, phone, +1.800.779.6765, anytime during regular business hours or by e-mail.
  Our friendly and knowledgeable staff would be happy to answer any of your questions.

Q. What if I have questions about using the site? Top

A: Call our office or e-mail us and someone will be happy to walk you through the options and features available.

Q. How do I retain all the data I logged if I decide to stop using the site? Top

A: myCondoBooks gives you the option to export and save all of your information into an excel file if you decide to
  stop using the system. If you regret your decision later on and would like to put the data back on our database,
  we will be happy to help.